Supercharge your Customer Brand User Employee Experience
Companies
don’t own brands
customers do
We are a creative customer experience brand strategy and communications agency.
We uniquely integrate a memorable Brand Experience (BX) with a distinctive User Experience (UX) to produce digitally efficient Brand-User Experience (BUX).
BUX achieves superior Customer Experience (CX), supercharging your business to the next level with higher sustainable revenues.
System
How do you measure the efficiency of your SEO and SEA strategy in place?
How succesful are you in acquiring new customers and building their loyalty?
Does your current brand narrative align with your customer needs and expectations?
How do you orchestrate CX strategies to boost conversion, brand reputation and sales?
Do you have the strategies in place for integrated inbound and outbound communication campaigns?
Immersive Intelligence
Understanding and research anchors your user experiences in concrete reality, setting the stage for active efficient engagement and crafted brand experiences that are not only creative but also deeply relevant to your consumers and stakeholders.
Marketing Communication Campaigns
We integrate your brand and user experiences to deliver engaging content that captivates your audience, ensuring every interaction is meaningful and every experience is optimised to achieve best results and competitive advantage.
Immersive Intelligence
Understanding and research anchors your user experiences in concrete reality, setting the stage for active efficient engagement and crafted brand experiences that are not only creative but also deeply relevant to your consumers and stakeholders.
Brand experience (BX)
By refining your brand positioning and personality and coupling them with a strong value proposition, we create cohesive brand narratives that connect profoundly and distinctively with your audience.
User experience (UX)
By deeply understanding your user personas and journey maps, and through usability prototyping and testing, we refine the content flow and interface design for intuitive, seamless user experiences underpinned by a robust design system.
Marketing Communication Campaigns
We integrate your brand and user experiences to deliver engaging content that captivates your audience, ensuring every interaction is meaningful and every experience is optimised to achieve best results and competitive advantage.
Fresh
New campaigns, new ideas, new clients, agency updates and events – if it’s new, it lives here.
Working with Magic Pencil is like having bought the best insurance ever but at a fair rate for high value. They will always deliver more than you expect, and their client servicing is impeccable. In fact, I always viewed them as partners, not “suppliers”. They always had our best interest at heart, anticipating needs we hadn’t thought of! Professional, fun, up for any challenge, they will go the extra mile with you, using an incredible array of resources, intelligence and creativity.
Zeina AbdoVP Marketing Director 
“From the very start, we wanted PlantLife to be different. A bigger vision, a different identity and big ambitions. We were thrilled when we realised Magic Pencil dreamed just as big as we did. There were many challenges along the way, but today we have an identity and a presence that we are truly proud of.”
Gerhard BarcusGeneral Manager, PlantLife 
“Brand creativity is not enough to develop a strong communications platform. It takes cutting-edge expertise to discover, identify, analyse, choose, assemble and create the best communication assets in the financial universe. We’ve been collaborating with Magic Pencil since December 1999, and they have been instrumental in our success.”
Marcel MettlerÉtat major de la direction générale 
“In communicating sustainability, Magic Pencil truly helped to create a unique messaging and engagement ecosystem.
BrandStacks gives the ‘beginning, middle and end’ to the much lauded, but often poorly communicated strategy of ‘storytelling’.”
Jérôme PerezGlobal Head of Sustainability, Nespresso 
“We were looking to shake up our thinking and get some strategic perspective on our brand identity. Magic Pencil helped us craft a positioning, value proposition, brand personality and an identity which is now in line with our new brand purpose.”
Sylvia AndreChief Marketing Officer, MCI 
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Talent
Combining talent is the key to what we do – from our in-house team of yogis, calligraphers, streamers, and novelists to the networks and connections that give us our global reach.
Connect
We’d love to hear from you.
Got work for us? Looking to join our team? Left a pet in our studio?